Frequently asked questions

Everything you need to know about Konvoko — straight and to the point.

FAQ

What is Konvoko?

Konvoko is a broadcast-only notification platform that lets organizations send announcements, alerts and updates to thousands of people instantly — without collecting any personally identifiable data from recipients.

Who is Konvoko for?

Any organization that needs to reach large audiences: schools, city halls, government agencies, businesses, nonprofits and more.

Is Konvoko free?

For recipients, yes — always free. Organizations that send messages choose a plan based on their communication volume.

How is it different from WhatsApp?

WhatsApp is two-way messaging that requires your phone number. Konvoko is a one-way broadcast channel where the organization sends and subscribers receive — with no personally identifiable data shared.

Does Konvoko collect personal data from recipients?

We don't collect personally identifiable data (name, email, phone) from recipients. We only store technical device data (type, OS, language) needed to deliver messages. Organizations that publish do provide data to create their account.

Is it GDPR compliant?

Yes — by design. Since we don't collect personally identifiable data from recipients, compliance is built into the product's architecture.

Do you use cookies or analytics tools?

On the website we use Google Analytics and cookies to improve the service. On the mobile app we use Firebase Analytics. Neither tool collects personally identifiable data from recipients.

Is it secure?

Yes. We don't store personally identifiable data from recipients, so there is no recipient contact data to breach. Technical device data and organization data are processed with appropriate technical and organisational security measures; hosting details are described in our privacy policy.

How do I send a message?

From the web dashboard. Write your message, pick the channel and hit send. It arrives as a push notification on subscribers' phones.

Can subscribers reply?

No. Konvoko is broadcast-only by design. This keeps the channel clean, official and noise-free.

Can I attach files or images?

Yes. You can include images, PDFs and links in your messages.

Is there a subscriber limit?

No technical limit. Konvoko is built to scale to thousands of subscribers per channel.

Does it replace our student information system?

No. Konvoko works alongside platforms like Alexia, Educamos or Pincel Ekade. They manage records — Konvoko sends alerts.

Do families need to share their phone number?

No. They just download the app and follow the school's channel. No data, no forms.

Can I segment by grade or class?

Yes. Create channels by grade level, class, department or any criteria you need.