Frequently asked questions

FAQ

What is Konvoko?

Konvoko is a one-way communication platform that allows organisations to send notices, alerts and news to thousands of people instantly, without collecting personally identifiable data from recipients.

Who is Konvoko for?

For any organisation that needs to communicate en masse: schools, councils, public institutions, businesses, associations and more.

Is Konvoko free?

Users who receive messages use the app completely free of charge. Organisations that publish have plans tailored to their communication volume.

How does it differ from WhatsApp?

WhatsApp is a two-way chat that requires sharing your phone number. Konvoko is a one-way channel where the organisation publishes and the user receives, without sharing personally identifiable data.

Does Konvoko collect personal data from recipients?

We do not collect personally identifiable data (name, email, phone) from recipients. We only store technical device data (type, operating system, language) needed to deliver messages. Organisations that publish do provide data to create their account.

Does it comply with GDPR?

The channel does not collect personally identifiable data from recipients, which supports GDPR compliance. The organisation's own data processing is governed by our privacy policy.

Are cookies or analytics tools used?

On the website we use Google Analytics and cookies to improve the service. On the mobile app we use Firebase Analytics. Neither tool collects personally identifiable data from recipients.

Is it secure?

Yes. We do not store personally identifiable data from recipients, so there is no risk of breaching that information. Technical device data and organisation data are processed with appropriate technical and organisational security measures; hosting details are described in our privacy policy.

How do I publish a message?

From the web management panel. You write your message, select the channel and send it. It arrives as a push notification on subscribers' mobiles.

Can users reply?

No. Konvoko is one-way by design. This ensures the channel remains clean, official and noise-free.

Can I attach files or images?

Yes. You can include images, PDF documents and links in your communications.

Is there a subscriber limit?

There is no technical limit. Konvoko is designed to scale to thousands of recipients per channel.

Does it replace the academic management platform?

No. Konvoko complements platforms like Alexia, Educamos or Pincel Ekade. They manage, Konvoko alerts.

Do families need to provide their phone number?

No. They simply download the app and subscribe to the school's channel. No data, no forms.

Can I segment by year group or class?

Yes. You can create channels by level, year, department or any criteria you need.